Refund and Return Policy for TIMEETOPIS
Effective Date: March 19, 2025

Thank you for shopping with TIMEETOPIS. We strive to provide high-quality electronic and computer products, and we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process any return or refund request.

2. Non-returnable Items
The following items are non-returnable and non-refundable:

  • Products marked as “final sale” or “clearance”
  • Opened software, digital downloads, or subscription-based products
  • Any items that have been damaged due to misuse or improper handling

3. Return Process
To initiate a return:

  1. Contact Us: Please contact our customer support team via email at info@timeetopis.xyz with your order details and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and return shipping instructions.
  3. Shipping the Product: Ship the product back to us using the provided instructions. The product must be returned in its original packaging and condition.
  4. Inspection: Upon receiving the returned product, our team will inspect the item to ensure it meets our return policy criteria. If the product is in acceptable condition, we will process your refund.

4. Refund Process
Once your return is approved and processed, your refund will be issued in the same form of payment used for the original purchase. Please note the following:

  • Processing Time: Refunds may take up to 7-10 business days to appear in your account, depending on your payment method and financial institution.
  • Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
  • Restocking Fees: A restocking fee of 15% may apply for certain items, such as opened electronics or computer components.

5. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will assist you in returning the damaged item and issuing a full refund or replacement, depending on your preference.

7. Canceling an Order
If you wish to cancel an order, please contact us immediately. Once an order has been processed and shipped, it cannot be canceled. However, you may return the item in accordance with our return policy.

8. Customer Support
For any questions or concerns about your return or refund, please contact our customer support team at:
TIMEETOPIS
3151 Junkins Avenue, Albany, Georgia, United States
Phone: +1 229-407-6672
Email: info@timeetopis.xyz
Website: https://timeetopis.xyz